Shipping Policy

At https://vvuv.shop, we are committed to providing fast, reliable, and secure shipping services to ensure your shopping experience is as smooth as possible. Below is our detailed shipping policy to help you understand the process, costs, and delivery times.

1. Shipping Locations

We offer worldwide shipping to ensure that you can enjoy our luxury products no matter where you are located. Our shipping partners work with us to deliver products to over 100 countries across the globe.

2. Shipping Costs

Shipping costs are calculated at checkout based on your delivery address, the size and weight of your order, and the chosen shipping method.

Free Shipping: We offer free standard shipping for orders above a certain amount in select regions. Please check the checkout page for the specific threshold for your location.
Shipping Fees: For orders below the free shipping threshold, standard shipping fees will apply. The shipping fees will be displayed at checkout before you complete your order.

3. Shipping Methods

We provide various shipping methods to suit your needs:

Standard Shipping: Delivery time typically ranges from 5-10 business days, depending on your location. This is the most cost-effective shipping option.
Expedited Shipping: For faster delivery, we offer expedited shipping services with delivery in 3-5 business days. Additional fees apply for expedited shipping.
Express Shipping: For urgent deliveries, we offer express shipping with delivery in 1-2 business days. This is the fastest shipping option, and additional fees apply.

Please note: Shipping times are estimates and may vary depending on factors such as weather, customs, and holidays. We are not responsible for any delays caused by third-party carriers or customs processing.

4. Order Processing

Processing Time: Orders are typically processed within 1-2 business days after receipt of payment. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Confirmation: Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can track your order via the provided tracking number.

5. International Shipping

For international orders, customs duties, taxes, and other fees may apply, depending on your country’s regulations. These charges are the responsibility of the customer.

Customs Duties and Taxes: Customs duties and taxes are determined by your local customs office. The recipient is responsible for any fees charged by the customs authorities.
Customs Delays: Occasionally, shipments may be delayed due to customs processing. Unfortunately, we have no control over customs procedures and recommend that you check with your local customs office for any specific regulations.

6. Shipping Restrictions

Some products, especially items requiring special handling, may not be available for shipping to certain locations. If this applies to your order, we will notify you and offer a suitable solution, such as an alternate shipping method or a full refund.

7. Lost or Damaged Shipments

We take great care to ensure your items are securely packaged. However, in the unlikely event that your package is lost or damaged in transit, please contact our customer service team immediately. We will work with the carrier to resolve the issue and offer a refund or replacement.

Lost Packages: If a package is confirmed as lost by the carrier, we will issue a full refund or send a replacement, depending on availability.
Damaged Items: If your item is damaged during shipping, please contact us within 7 days of receiving your order. We may require photographic evidence of the damage to process a refund or replacement.

8. Order Changes and Cancellations

Once your order has been placed and processed, we strive to ship it as quickly as possible. If you need to make any changes to your order or cancel it, please contact us immediately at [email protected]. While we cannot guarantee changes after processing, we will do our best to accommodate your request.

9. Contact Us

If you have any questions regarding shipping, please feel free to reach out to us:

Email Support: [email protected]

10. Policy Updates

We reserve the right to modify or update this Shipping Policy at any time. Any changes will be posted on this page, and the updated policy will take effect immediately. Please review this page periodically to ensure you are aware of any changes.