Return Policy

Return Policy

We strive to ensure that you are fully satisfied with your purchase. However, if for any reason you are not completely happy with your order, we offer a clear and straightforward return process. Please read our return policy below to understand your rights and the steps to take.

1. Return Period

You have 30 days from the date of receiving your item(s) to request a return. After this period, unfortunately, we will not be able to offer a return or exchange.

2. Return Conditions

To be eligible for a return, your item(s) must meet the following conditions:

  • The item must be unused, unworn, and in the same condition that you received it.
  • The item must be in its original packaging with all original tags, labels, and accessories (if applicable) intact.
  • Footwear must be returned in the original box with no signs of wear or damage.

Certain items such as customized products, lingerie, jewelry, and personalized items may not be eligible for return, unless they are faulty or defective.

3. Non-Returnable Items

The following items are non-returnable:

  • Customized or personalized items.
  • Undergarments, lingerie, or swimwear.
  • Jewelry and watches that have been worn or altered.
  • Gift cards and other non-returnable products.

Please verify the item eligibility before making a purchase.

4. Return Process

To initiate a return, please follow these steps:

  1. Contact our customer service team via email at [email protected] within 30 days of receiving your product.
  2. Provide your order number, item(s) to be returned, and reason for return.
  3. Our customer service team will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
  4. Once you receive the return instructions, securely package the item(s) with the original packaging and shipping labels, if possible.
  5. Ship the item(s) back to the address provided by our customer service team. Please ensure you obtain a tracking number for your return shipment.

Return Shipping Costs: Unless the item is defective or damaged, the customer is responsible for the cost of return shipping. We recommend using a trackable shipping service for your return to ensure the safe delivery of the item back to us.

5. Refund Processing

Once we receive your returned item(s), they will be inspected to ensure they meet the return conditions outlined above. If your return is approved, we will issue a refund to your original payment method.

  • Refunds will be processed within 5-7 business days after the return is received and inspected.
  • The refund amount will be for the cost of the returned items minus any shipping or handling charges.
  • If you used a discount or promo code at the time of purchase, the refund will be issued based on the amount paid after applying the discount.

6. Exchanges

We do not offer direct exchanges. If you would like to exchange an item for a different size, color, or style, please initiate a return for the original item and place a new order for the replacement item.

7. Defective or Damaged Items

If the item you received is defective, damaged, or incorrect, please contact our customer service team immediately. We will provide a prepaid return label for the return of the item, and you will receive a full refund or replacement at no extra cost.

8. Contact Us

If you have any questions or concerns regarding returns, please feel free to contact us:

9. Policy Updates

We reserve the right to modify or update this Return Policy at any time. Any changes will be posted on this page, and the updated policy will take effect immediately. Please review this page periodically to ensure you are aware of any changes.